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Piedmont Technical College Academic Services

 

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Detailed Course Information

 

Fall 2020
Jul 03, 2020
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Information Select the desired Level or Schedule Type to find available classes for the course.

AOT 180 - Customer Service - Syllabus
This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communication skills, effective telephone techniques and cultural diversity in the workplace. (3/0)
3.000 Credit hours
3.000 Lecture hours
0.000 Lab hours

Levels: Technical Education
Schedule Types: Independent Study, Lecture Only (Lec), Televised Lec w/Instructor, Televised Lec instruction, Internet, Synchronous Web Instruction, Web Hybrid

Administrative Office Technolo Department

Restrictions:
Must be enrolled in one of the following Levels:     
      Technical Education
Must be enrolled in one of the following Majors:     
      Administrative Office Tech-ACC
      Administrative Office Tech-AOB
      Administrative Office Tech-LEG
      Administrative Office Tech-MED
      CRDV/Transient
      Career Development
      Customer Service & Support
      General Studies-Dual Enrolled
      Microcomputer Software Spec

Prerequisites:


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